CONTACT
Contact Us
CONTACT
Feel free to write to us in English — quotation requests, equipment lists (part numbers welcome), or general questions about setting up IT infrastructure in Japan.
Our team will get back to you in English by email (our English support is text-based).
The form below shows each field label in Japanese and English. Please fill it in and press the submit button at the bottom.
(Depending on the content, we may refrain from replying to some inquiries. Thank you for your understanding.)
Yes — in writing. Quotations, email correspondence, and project documentation are all provided in English. Please note that our English support is text-based: meetings and phone calls are conducted in Japanese, so email is the best way to work with us.
Yes, the initial consultation is free of charge. For English-speaking customers it is conducted by email: send us your requirements and we will review them and propose a direction in writing — with no obligation and no pushy sales afterwards.
Absolutely. A list of part numbers (for example, HPE Aruba switches and access points with support contracts) is a perfect starting point. We will check availability and lead times through authorized distributors in Japan and return a formal quotation in English.
We will contact you by email to confirm the details of your request. After that we proceed to quotation, ordering, delivery, and — if needed — installation and ongoing support for your office in Japan.
No. We supply and deliver equipment for use in Japan only.
Quotations are normally issued in Japanese yen. The billing entity, currency, and payment terms — including billing to an overseas headquarters — are discussed for each project. For first-time transactions, we may ask for prepayment.
Yes. We can provide standard documents such as our company registration certificate and bank details on request.
Yes. We quote models that meet Japan's Radio Law and electrical product safety (PSE) requirements where applicable, and we will point out if a specified SKU is not intended for the Japanese market.
Yes. We can quote vendor support contracts together with the hardware and assist with the registration steps required by the manufacturer.
Lead times depend on the manufacturer and stock status. We confirm the expected lead time in the quotation.
Yes. We survey sites in Japan with Ekahau Sidekick 2 and provide heat maps and AP placement recommendations in an English report. See our Wi-Fi Site Survey page for details.
No. We do not offer equipment rental, including survey equipment.